Hi, my name is Scott Parsons and I am an Customer Experience and Service Designer working in London.
Scott Parsons
Download CV (PDF 500kb)
Scott Parsons
Download CV (PDF 500kb)
Here is a selection of projects and documents I have worked on. Go to the full portfolio page to see more.
Contrasting customer and business needs and combining them to serve both groups positively while discovering opportunities for success
Analysing business requirements, capabilities, and appetite to devise a strategic roadmap for achieving stakeholder targets and customer goals
Creating site paths, process flows, concept models, and simple or complex prototypes to simulate the desired customer experience
Using personas, scenarios and journeys to communicate fulfilment and facilitate understanding of customer and business needs
Creating wireframes and prototyping to demonstrate details of desired customer experience design for communication with developers and stakeholders
Testing designs with actual customers, analytics, and business feedback. Then interpreting the feedback and iterating design accordingly
Here are my contact details, please feel free to contact me and I shall try to respond as quickly as possible.
